Terms of service
These terms govern your use of the emptytrunks website, apps, and delivery services, operated by EmptyTrunks Inc.. By using the service you agree to these terms.
The service
emptytrunks arranges local pickup and delivery of goods using independent drivers. We offer Window delivery (scheduled within a time window and combined with other deliveries) and Express delivery (a dedicated driver). Delivery times are estimates.
Your responsibilities
- Provide accurate pickup and delivery details and a reachable phone number.
- Do not request delivery of illegal, hazardous, or prohibited items.
- Make sure items are ready and suitably packaged at pickup.
Payment
Prices are shown before you confirm an order. Payment is processed by our payment provider when you place the order unless otherwise stated.
Drivers
Drivers are independent contractors, not employees of EmptyTrunks Inc.. Separate driver terms apply to drivers.
Liability
To the extent permitted by law, our liability for any order is limited to the delivery fee paid for that order, except where caused by our negligence. Nothing in these terms limits rights you have under applicable consumer protection law.
SMS terms (emptytrunks Delivery Notifications)
- Program: emptytrunks Delivery Notifications sends transactional text messages about orders and deliveries. Customers receive order confirmations, pickup and delivery status, arrival times, proof-of-delivery notices, and verification codes. Drivers receive job offers, dispatch assignments, and schedule changes.
- How you opt in: by checking the unchecked consent box on our text updates page.
- Frequency: Message frequency varies with your orders or assigned deliveries.
- Cost: Message and data rates may apply.
- Opt out: Reply STOP to any message to stop. We will send one confirmation and no further messages. You can opt back in by replying START or signing up again.
- Help: Reply HELP or email info@emptytrunks.com.
- Carriers: Carriers are not liable for delayed or undelivered messages.
- Consent: Consent to receive text messages is not a condition of purchase.
- Privacy: See our privacy policy. We do not share mobile numbers or SMS consent with third parties for marketing.
Changes
We may update these terms. The effective date above shows the latest version.
Governing law
These terms are governed by the laws of the Province of Newfoundland and Labrador and the federal laws of Canada that apply there.
Contact
EmptyTrunks Inc.
8 Long Lane, Bonavista, NL A0C 1B0, Canada
info@emptytrunks.com
+1 709-697-6964