Privacy Policy

Last Updated: September 24, 2023

 

This Privacy Policy (“Policy”) describes how EmptyTrunks (“Company,” “we,” “us,” or “our”) collects, uses, and protects the personal information of users (“you” or “your”) when you access and use our delivery application EmptyTrunks (“App”) and corresponding website, www.emptytrunks.com (“Website”) in Canada. By using the App or Website, you consent to the collection and processing of your personal information as described in this Policy.

 

  1. Collection of Personal Information:

1.1. We collect personal information that is necessary for the provision of our services. This may include your name, address, email address, telephone number, payment details, and any other information you provide to us.

1.2. We may collect information about your interactions with the App and Website, such as pages visited, actions taken, and preferences selected.

1.3. With your consent, we may collect and process location information to facilitate delivery services.

1.4. We may collect information related to your communications with us, such as customer support inquiries or feedback.

1.5. Images: Required to facilitate delivery services and user personal settings.

 

  1. Use of Personal Information:

2.1. We use the collected personal information for the following purposes:

  1. To provide and improve our services, process orders, and facilitate deliveries.
  2. To personalize your experience and communicate with you about orders, promotions, updates, and important notices.
  3. To analyze and aggregate data for statistical and research purposes, to improve our services, and enhance user experience.
  4. To address any issues, troubleshoot problems, or investigate fraudulent or unauthorized activities.
  5. Images:  Required to add profile image, submit images to support user identification for security and fraud prevention. Camera use may be required to take an image of package for proof of delivery.

 

  1. Disclosure of Personal Information:

3.1. We may share your personal information with third-party service providers who assist us in delivering our services, such as payment processors, delivery partners, or customer support providers. These service providers are contractually obligated to handle your information securely and only for the purposes specified by us.

3.2. We may share your information with Merchants to fulfill your orders and facilitate the delivery process.

3.3. We may share your information when required by law, in response to legal requests or proceedings, or to protect our rights, property, or safety, or the rights, property, or safety of others.

3.4. We may share aggregated or anonymized data that does not personally identify you for analytical or marketing purposes.

 

  1. Consent:

4.1. By using the App or Website, you provide your consent to the collection, use, and disclosure of your personal information as described in this Policy.

4.2. You have the right to withdraw your consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice.

 

  1. Storage and Security:

5.1. We store and process your personal information on secure servers located within Canada, or other jurisdictions as required for the provision of our services.

5.2. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security of your information.

 

  1. Access and Accuracy:

6.1. You have the right to access, correct, and update your personal information in our possession, subject to applicable laws and regulations.

6.2. If you would like to request access to or update your personal information, please contact us using the contact details provided below.

 

  1. Retention:

7.1. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

 

  1. Third-Party Links and Services:

8.1. The App and Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party websites or services that you access.

 

  1. Updates to the Privacy Policy:

9.1. We may update this Policy from time to time to reflect changes in our practices or legal obligations. The updated Policy will be posted on the App and Website, and the revised date will be indicated at the top of the Policy.

 

  1. Contact Us:

10.1. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

EmptyTrunks Inc

info@emptytrunks.com